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Customer Terms & Guarantees

Revised: April 18, 2019

Terms:

All WordAgents projects include:

  • Title ideation based on the topic that was provided by the client
  • Topic research
  • Content writing
  • Proofreading
  • Delivery by stated deadline

Production Time:

WordAgents allows up to two hours of production time per document ordered. This time is spent:

  • Researching your topic based on your instructions
  • Drafting the document based on your instructions
  • Optimizing the document based on your instructions
  • Proofreading the document to a score of 90% or better on Grammarly 

Production requests that require more than two hours’ worth of production time may be rejected and refunded without notice.

Quality Guarantee:

We strive for quality at all times. In regards to quality, we guarantee:

  • Each article will be factually correct
  • Each article will follow the directions provided by the client
  • Each article will be proofread on Grammarly.com to a score of 90% or better
  • Each article will pass Copyscape plagiarism checks

Please note that we do not provide subject matter experts. You should not expect the insight someone with first-hand topical experience would have. Our writers will use internet research to carry out your requests.

WordAgents does not provide a full-suite of editing services outside of proofreading the document on Grammarly to a score of 90% or better.

Turnaround Time and Delivery:

WordAgents guarantees delivery of up to 10,000 words of writing per account each 7 business days. Weekends, holidays, and other non-business time does not count towards the 7-day timeline.

Documents will be produced via Google Docs and delivered via the email that you provided to us in your account dashboard.

100% Satisfaction Guarantee:

It’s important to us that all WordAgents clients feel that they received a valuable service from us.

Our 100% satisfaction guarantee includes up to 2 revisions per article.

Reasonable Revisions:

WordAgents provides up to 2 reasonable revisions per document ordered. Each revision will be returned within 3 working days from when the revision request is received by our team.

Revisions are meant to correct accidental factual inaccuracies, or to phrase information in a way that better meets the expectations of our clients. They are not meant to be a way to request editing, research, SEO, or other services that we do not provide as a company.

We provide up to 1-hour of production time towards each revision request. Requests for full-rewrites will not be accommodated.