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Customer Terms & Guarantees

Revised: February 23, 2021

Terms:

All WordAgents projects include:

  • Title ideation based on the topic that was provided by the client
  • Topic research
  • Content writing
  • Proofreading
  • Delivery by stated deadline

Production Time:

WordAgents allows up to two hours of production time per document ordered. This time is spent:

  • Researching your topic based on your instructions
  • Drafting the document based on your instructions
  • Optimizing the document based on your instructions
  • Proofreading the document to a score of 90% or better on Grammarly 

Production requests that require more than two hours’ worth of production time may be rejected and refunded without notice.

Quality Guarantee:

We strive for quality at all times. In regards to quality, we guarantee:

  • Each article will be factually correct
  • Each article will follow the directions provided by the client
  • Each article will be proofread on Grammarly.com to a score of 90% or better
  • Each article will pass Copyscape plagiarism checks

Please note that we do not provide subject matter experts. You should not expect the insight someone with first-hand topical experience would have. Our writers will use internet research to carry out your requests.

WordAgents does not provide a full-suite of editing services outside of proofreading the document on Grammarly to a score of 90% or better.

Turnaround Time and Delivery:

WordAgents guarantees delivery of up to 10,000 words of writing per account each 7 business days. Weekends, holidays, and other non-business time does not count towards the 7-day timeline.

For extra bulk credit redemptions (i.e., orders over 200,000 words), we will work with you and your team to outline and deliver content turnaround timelines specific to your needs - guaranteed.

Documents will be produced via Google Docs and delivered via the email that you provided to us in your account dashboard.

Content Length:

We have no minimum or maximum word count for content requests. At the end of the day, you have the freedom to determine the type of content (i.e., blog post, web page copy, product description, etc.), the length of each piece and how many pieces you need per month. 

Remember, as each credit is equal to a single word, the number of word credits you redeem for any given piece of content will directly correlate to the word count of the piece. If you have a balance of 200,000 credits, for example, you can divide it between 40 long-form blog posts at 5,000 words per piece, 200 product reviews at 1000 words a pop and so on and so forth.

100% Satisfaction Guarantee:

You do not have to sign a contract to work with us, and there are no setup or cancellation fees. It’s important to us that all WordAgents clients feel that they received a valuable service from us. If at any time you are unhappy with the quality of our content services, we will work with you until you are 100% fully satisfied. Our 100% satisfaction guarantee includes up to 2 revisions per article.

Reasonable Revisions:

WordAgents provides up to 2 reasonable revisions per document ordered. Each revision will be returned within 3 working days from when the revision request is received by our team.

Revisions are meant to correct accidental factual inaccuracies, or to phrase information in a way that better meets the expectations of our clients. They are not meant to be a way to request editing, research, SEO, or other services that we do not provide as a company.

We provide up to 1-hour of production time towards each revision request. Requests for full-rewrites will not be accommodated.

Cancellation:

Whether you make a one-time standard credit purchase or an extra bulk word credit purchase, you are free to stop redeeming your credits at any time and formally terminate your relationship with WordAgents.

Content Ownership:

Once we have finished and delivered a piece of content to you, you have full copyright ownership of that content. Under no circumstances will we ever republish, recycle or redistribute the content we have created for you.

Word Credit Expiration:

So long as you are an active WordAgents customer, your credits will never expire. You have the freedom and flexibility to both accumulate and redeem your credits as you see fit.

Word Credit Redemption:

Our 100% all American writers can cover a diverse range of content requests. While we mainly focus our efforts on the four core content pillars of blog posts, website content, eCommerce content and SEO content, within those four umbrella categories, your content options are almost limitless. Whether you need 400 blog posts, 4,000 product listings, 20,000 reviews, or all of these combined, we’ve got you covered.

Pricing - Standard Word Credit Packages:

We currently offer the following extra bulk word credit packages:

  • Moby: $11,600 for 200,000 credits (𝇍 5.8 per word)
  • Thrones: $16,800 for 300,000 credits (𝇍 5.6 per word)
  • Rings: $21,600 for 400,000 credits (𝇍 5.4 per word)
  • Harry: Up to $108,000 for 500k-2M credits (𝇍 5.4 per word + VIP Perks)

All standard package work credit pricing is subject to change.

Pricing - Extra Bulk Word Credit Packages:

We currently offer the following standard word credit packages:

  • Bronze: $120 for 1,000 credits (𝇍 .12 per word)
  • Silver: $500 for 5,000 credits (𝇍 .10 per word)
  • Gold: $800 for 10,000 credits (𝇍 .08 per word)
  • Platinum: $1,200 for 20,000 credits (𝇍 .06 per word)

All extra bulk package work credit pricing is subject to change.

Promotional Pricing - General:

New WordAgents customers are eligible to receive our 30% new customer discount on their first content order. Our 30% new customer discount is only available for new customers interested in trying one of our standard one-off packages. All customers are always welcome to take advantage of any promotional pricing we may be offering through a one-time word credit purchase.

Monthly Subscription Program - Credit Limitations:

We do not place limits on the number of credits you can request each month. The only limits for the monthly subscription program are with respect to pricing tier for each package, and the word credit increments you can request as you look to increase your subscription.

Monthly Subscription Program - Cancellation:

If you decide to cancel your monthly subscription after your monthly renewal date, we will not provide you with a refund. However, the credits you purchased will be maintained in your account for you to redeem for content whenever you need them.

Monthly Subscription Program - Promotional Pricing:

All customers will receive a discount of 2.5% or 5% upon enrolling in our monthly subscription program. We do not offer any additional discounts beyond the 5% standard package discount and the 2.5% extra bulk discount. However, we do allow our customers to sign up for a standard package subscription in conjunction with additional pricing promotions. Our 30% new customer discount is only available for new customers interested in trying one of our standard one-off packages.

Writers - Project Assignment:

While we aim for consistency when assigning customer content orders to our team of elite and 100% all American writers, the reality of workload limitations means we cannot guarantee our customers the same writer for every piece of content. What we do guarantee is that the style, tone and quality of our content will be uniform from writer to writer.

Writers - Client Communication:

WordAgents customers cannot contact our writers directly. Project management and content related communications - from payment inquiries to content revision requests - will be handled by each customer’s dedicated Customer Success Representative (in collaboration with a content editor where appropriate).

This formal communication framework provides benefits to all parties involved, as it not only allows our team to more effectively take into account customer feedback, but it empowers our writers to focus on doing what they do best - developing best-in-class SEO optimized content.

Sample Content:

We have a writing sample page that is currently under construction and will soon be finished. In the meantime, reach out to us directly at hello@wordagents.com and we will be glad to provide you with some sample work.

White-Label Reseller Program

As a white-label reseller with WordAgents, you can resell our word credit packages to your clients via a one-time purchase or monthly subscription plan. 

We offer our white-label resellers the ability to purchase from WordAgents the following one-time word credit packages for 5.8 cents per word:

  • $58 for 1,000 word credits 
  • $290 for 5,000 word credits
  • $580 for 10,000 word credits
  • $1,160 for 20,000 word credits

We also offer our white-label resellers the ability to purchase from WordAgents the following monthly subscription word credit packages for 5.6 cents per word:

  • $56 for 1,000 word credits
  • $280 for 5,000 word credits
  • $560 for 10,000 word credits
  • $1,120 for 20,000 word credits

You are free to rebrand and sell the packages to your customers at whatever price you see fit. Once your customers have purchased word credits, they can redeem their word credits and place orders in their customer account for individual pieces of per word content (i.e., blog posts, product descriptions, website content, etc.). These orders will arrive directly to us on the back end, and we will handle all customer communications, from content revisions to delivery. Note that all communications are non-branded (i.e., your customers will never know they are purchasing from WordAgents).
To learn more about our white-label reseller program, reach out to us directly at hello@wordagents.com or book a call with us.